VENALBE
Privacy Policy
Last updated: May 9, 2025
1. Introduction
This Privacy Policy describes how VENALBE Ltd. ("we," "us," or "our") collects, uses, and shares information about you when you visit or interact with our website: https://www.venalbe.co.uk/ (the "Website") .
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy aims to give you information on how we collect and process your personal data through your use of this Website, including any data you may provide when you fill out our "Solve My Problem" form, book a strategy session through TidyCal, or otherwise use our Website.
VENALBE Ltd. is the data controller and responsible for your personal data. We are registered in the United Kingdom.
Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.
2. Information We Collect
We collect several different types of information for various purposes to provide and improve our service to you:
2.1 Personal Data
When you fill out our "Solve My Problem" form, we collect:
Your name
Your email address
When you book a strategy session through TidyCal, additional information may be collected according to TidyCal's services.
2.2 Usage Data
We may also collect information about how you access and use our Website ("Usage Data"). This Usage Data may include:
Your IP address
Browser type and version
Pages of our Website that you visit
Time and date of your visit
Time spent on those pages
Other diagnostic data
2.3 Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track activity on our Website and hold certain information. These include:
Facebook Pixel: We use Facebook Pixel to track conversions from Facebook ads, optimise ads based on collected data, build targeted audiences for future ads, and remarket to people who have already taken some action on our Website.
Google Analytics: We use Google Analytics to analyse the use of our Website. Google Analytics uses cookies to collect information about your use of our Website. This information is used to compile reports and help us improve the Website.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
3. How We Use Your Information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our Website
Improve, personalise, and expand our Website
Understand and analyse how you use our Website
Develop new products, services, features, and functionality
Communicate with you, including for customer service, to provide you with updates and other information relating to the Website, and for marketing and promotional purposes
Process your booking requests
Monitor the usage of our Website
Detect, prevent and address technical issues
4. Legal Basis for Processing Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
Where we need to comply with a legal or regulatory obligation
Where you have given consent
5. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
6. Data Sharing and Third Parties
We share your personal data with the following third-party service providers:
6.1 Systeme.io
We use Systeme.io to host our website and collect form submissions. When you submit your name and email through our "Solve My Problem" form, this information is stored in Systeme.io. For more information about how Systeme.io processes your data, please refer to their privacy policy.
6.2 TidyCal
We use TidyCal for booking strategy sessions. When you book a session, your information is processed by TidyCal. TidyCal's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. For more information about how TidyCal processes your data, please refer to their privacy policy at https://tidycal.com/privacy-policy.
6.3 Facebook Pixel
We use Facebook Pixel on our Website to collect data for advertising purposes. This tool allows us to measure the effectiveness of our advertising by understanding the actions people take on our Website. For more information about how Facebook processes your data, please refer to their privacy policy.
6.4 Google Analytics
We use Google Analytics to analyze the use of our Website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our Website is used to create reports about the use of our Website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
7. Your Data Protection Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent
If you wish to exercise any of these rights, please contact us.
8. International Transfers
We may transfer your personal data to countries outside the UK and European Economic Area (EEA) . Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
9. Security of Your Personal Data
The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: contact@venalbe.co.uk
12. Complaints
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.